Shipping and Return OUR POLICY
SHIPPING OF PRODUCTS
Delivery charge varies with products. However, company will claim only the actual cost of the delivery from our Franchisee.
For other customers (other than franchisee) Rs 50 charge for delivery per packet may be applied if the order value is less than Rs 1000. While above Rs1000, delivery will be free.
The estimated time of delivery depends on the availability of the products and the destination of delivery. However it can be done by minimum 3 days to maximum 7 days. Customer can trace their products from the website uniknote.com
OUR RETURNS POLICY
We hope that you will love everything you buy from us, however if this is not the case, Uniknot.in has put in place no-hassle procedures to ensure that you can buy from us in confidence and return, if the item is faulty or not what you ordered. However, for some products, the sale is a final sale, and we does not accept any return. Some customized products like wedding cards, visiting cards, ID cards ect cannot be taken back after completing the final order. The data and design of each work should be finalize by you (if data entry and design done in our company) either by email, or through phone. If the data entry and the design is given by you, we are not responsible for any spelling or grammar mistake in the matter. We will replace the product if it is not satisfied to you due to any reason except the above mentioned, provide you should make the clam within seven days of delivery. If the product is damaged due to careless handling or by any electrical short circuit, we will not replace it.
We will also not be able to accept the return if product
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered. Returns can be made in the following ways:
- Courier the product(s) to uniknot.in.
- Intimate us so that we can pick up the product(s) from your doorstep ( if pickup service is applicable in your area).
Should you wish to return all or a part of your order, you need to let us know within 7 days from the date of receiving your parcel. You can either call our Customer Support No. +91-7902227128 between 10am and 6pm, on all 6 Days to reach our dedicated helpline or write to us uniknotprinting@gmail.com. After validating your return request over Email/Phone, we will send you an email authorizing a return. The mail will give you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you. Refunds are made as follows
- If the payment was made in cash then the refund is made in the form of a NEFT/Cheque
- If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made
Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
HOW DO I RETURN A FAULTY ITEM?
- If you receive a faulty item and would like a refund, please send a email to our support desk uniknotprinting@gmail.com , advising us of your order number (found in Order History in ‘My Account’), along with the name/product code of the item affected and the details of the problem, so that we may investigate this for you.
- Please return the item to us following the return Policy stated above We'll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
If you would like to return an item, we will refund you within 7-10 business days of the day that we are in receipt of the returned product in our address Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office/Courier as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections.